to minimize our environmental impact, we often re-use boxes and packing materials from our suppliers (we do not buy plastic or styrofoam materials but do re-use those shipped to us, occasionally including plastics).

note: furniture and other custom items ship directly from our suppliers - this minimizes time in transit and reduces fuel use and waste.

if you're not happy, please return your item within 30 days for exchange or romp credit ONLY. refunds will not be given. credit is valid for 1 year. special orders and sale items are non-returnable. please contact us about any returns. returned merchandise must be unused with original packaging and tags intact.

for any wallpaper silhouette returns, please note that we can only accept indamaged and unopened articles! if you have opened the silhouette, we cannot accept it for return.

returns must be well packed and insured for their full value. original shipping fees are non-refundable. we cannot assume responsibility for return fees or issues.

damage/defect claims must be made within 5 days of receipt of goods. in case of damage in shipping, FedEx may require an inspection, so please retain packing materials.

what are they made of?
the wallpaper silhouettes are made of actual wallpaper. all silhouettes are handmade - variations in pattern, color, etc are by design. about 95% of the wallpapers are vintage and in limited supply. patterns are subject to change without notice. we do our best to represent color and pattern, but can not accept responsibility for variations.

is it possible to get an animal facing right? in another pattern?
yes! though you will likely have to wait some time and our special order policies apply (see policies below). please contact us for details.

are they hard to install?
that depends. the animals are relatively simple to install for a novice. the tree is a bit more complicated, though absolutely do-able. some of our customers do hire a pro to help them with the tree.

what about a shark? a dinosaur? a cat?
sorry, but at this time we only have the silhouettes shown here. we hope to have new animals by the end of 2008. please join our mailing list for future details.

what if I don't like the pattern?
do not open the silhouette! each tube is packed with a large sample of the wallpaper on the outside. please note that we can only accept undamaged and UNOPENED articles. if you have opened the silhouette, we cannot accept it for return!

are they fragile?
yes! please do not open your wallpaper silhouette until you are ready to hang it. please note that we can only accept undamaged and UNOPENED articles. if you have opened the silhouette, we cannot accept it for return!

what is the paste made of?
methyl cellulose, a wheat-based chemical compound which dissolves in water. methyl cellulose is also used as an emulsifier in foods and other products. it is non-toxic and non-allergenic.

how are they made?
each silhouette is cut by hand in inke heiland's workshop. each silhouette provides meaningful work to an eager group of developmentaly disabled adults.

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